Sugi Bee Garden Shop Address

Frequently Asked Questions


General Inquiries

[Membership registration]

Q: I already registered as a member at Sugi Bee Garden’s store. Do I need to register again online?

A: You need to register on this website even though you have registered at our store or sales event. Please click here to register as a member. Sign in with your email address and password which you have registered a membership via smartphone.


Q: Can I use my membership card?

A: You can’t use your membership card for online shopping. However, if you register on this website, our special membership prices will be applied. You can use your membership card at our stores in Hong Kong and Japan, also some overseas sales events. If you show your card, our membership prices will be applied.


[Ordering & Payment]

Q:Is there a minimum number of items which I need to order?

A: You can place an order even for one item.


Q: How can I pay?

A: Online credit card payment (JCB/VISA/Diners/Master/AMEX), or cash on delivery is available.
For cash on delivery (COD), please pay the courier “product price + shipping fee + HK$ 20 COD handling charge” when the parcel arrives.
Handling charge is exempted for order at or over HK$ 1,200. Please make the payment via cash or credit card (VISA/Master/JCB).
For paying via credit card, an additional 3% handling fee of total amount is charged.


[Regular deliveries]

Q: What are the advantages of regular deliveries?

A: It saves your hassle of ordering so it’s very convenient. Just make a one-time application and we will automatically deliver your specified numbers of items on your preferred date.
It will lead to daily health maintenance by keeping this as a habit.
During an extra amount sales campaign period, we will include an additional quantity in your regular delivery.


Q: I want to do the regular delivery, but can I receive it at an address other than my home?

A: You can change the address to where it should be delivered.


Q: I want you to deliver me the regular delivery products and other products together.

A: Please let us know at least 1 week before we ship. We will deliver those products together.


Q: Can I change the date or time of the delivery?

A: You can make changes. Please let us know at least 1 week before we ship.


Q: I want you to change the free gift every season.

You can make changes of free gift that you want. Please make your request by email or by phone.



[Shipping]

Q: What shipping method is available?

A: ① Home delivery or ② Self-pickup at convenience stores or ③ Self-pickup at Yamato TA-Q-BIN service centre


Q: How much is the shipping fee?

A: If you purchase items at least HK$ 400 and they are shipped to one address, the shipping cost is free. If you purchase items less than HK$ 400, the shipping cost is always HK$ 60.


Q: Is it possible to specify the date and time of delivery?

A: For home delivery, it is possible to specify the date and time, but deliveries on Sundays and public holidays are unavailable. If nothing is specified, the delivery will be made according to the fastest shipping schedule.
Unfortunately there are some areas where the time and date of arrival can not be specified. Please refer to the “Area Chart” for more information.


Q: Is shipping available everywhere in Hong Kong?

A: Unfortunately no – there are some areas that we cannot ship to. Please refer to “Area Chart” for more information.


[Sales events]

Q: I would like to know the information of sales events.

A: We send the information to customers who registered as a member at our store, sales event and on our official online store.


[Others]

Q: Any gifts?

A: For every HK$600, 1 set of Stick Honey (15g × 7 sticks) or 2 bottles of Royal Jelly Drink Gold 1000 will be given as gift.
Please let us know which free gift you want by writing it at the comment box at the bottom of Shipping & Payment Method page. If it is not specified, 2 bottles of Royal Jelly Drink Gold 1000 will be given automatically.

Product Inquiries

[Honey]

Q: Honey is hardened in white.

A: When it gets cold, honey may be crystallized in white color. This is a natural phenomenon that occurs in natural honey. There are also honey that are difficult to crystallize like Acacia, but natural honey containing pollen rich in various nutrients crystallizes. Our company sticks to delivering in a natural state without any modification.


Q: What if I want to melt crystallized honey?

A: In a small container, put into only the amount of crystallized honey to eat. Do not lid. Put the container in a water bath of 40 ~ 42 ℃. If you heat it at high temperature for a long time, sugar ingredients of honey may become brown and deep color, fragrant ingredients may be broken, flavor may be weak. So please melt at as low temperature as possible.


Q: How long should honey be consumed after opening it?

A: It can be stored at room temperature both before opening and after opening. Honey is a food with high sugar content, so it will not rot. However, as the flavor and color tone gradually change with the passage of time, please keep the lid tightly closed and store it in a place not exposed to direct sunlight, Consume as soon as possible regardless of the expiration date. If you store honey in refrigerator, sugar will crystallize and a white mass will be formed, making it difficult to take out contents during use. Regardless of the season, please store at room temperature.


Q: I heard that honey should not be given to infants under 1 year, but why is that?

A: To retain the natural flavor, We do not sterilize honey by high temperature. Bacteria called botulinum bacteria present in nature may be mixed in honey. As babies under 1 year old are not immature in intestinal function, there is less intestinal bacteria for digesting honey, resulting the danger of developing botulism when being fed with honey. When intestinal systems become mature after 1 year old, honey can be consumed at ease.


[Fruit Juice Infused Honey]

Q: How to storage?

A: Store in cool dark place away from direct sunlight, heat and humidity. We suggest you to consume earlier no matter the expiry date. If you store Fruit Juice Infused Honey in fridge, sugar content might crystalize and form hard lumps which may cause clogging the bottle when you use. No matter seasons, please store at room temperature.


Q: How to make the drink?

A: You can enjoy juice drink by diluting with water or hot water at 1:5 ratio. Also, you can find useful recipes from here.


[Honey Pickles]

Q: How to storage?

A: Please store in the refrigerator after opening. We suggest you to consume earlier no matter the expiry date.


Q: How to make the drink?

A: You can enjoy for drink by diluting with water or hot water at 1:5 ratio. Also, you can find useful recipes from here.


[Supplements]

Q: What beverage should I drink with?

A: Any beverage is fine. Room temperature or warm water is recommended.


Q: Should I drink it at a certain time? (When should I drink?)

A: Recommended dosage is printed on the package. However, it is ok to adjust the dosage according to your own physical condition. *It’s indicated in each language at products page.


Q: How much should I drink on a daily basis?

A: Recommended dosage is printed on the package. However, it is ok to adjust the dosage according to your own physical condition. *It’s indicated in each language at products page.


Q: How can I keep it?

A: Cool place without high temperature, high humidity and direct sunlight. After opening, please keep the container lid tightly closed. For travelling, take 2~3 tablets each time into portable case.


Q: What is the difference between royal jelly and propolis?

A: Royal Jelly is a creamy milky cream that young worker bees create by eating and digesting honey and pollen, then secreting it from hypopharyngeal gland and big jaw gland. It is known as precious healthy material since ancient times. Even though each body needs different nutrition, you can firmly supply nutrition with royal jelly for youthfulness and health.
To keep the inside of the honeycomb clean, honey bees mix resinous viscous materials collected from diverse plant sprouts and sap with beeswax. Propolis is this substance. It has been used as a material of folk remedy in Europe and the like since long ago. Please help us maintain health and nutrition for people who have a hard day in a stress society. Health maintenance and nutrition supply of those who have a hard day in a stress society.

Contact Us

Sugi Bee Garden (HK) Co. Ltd.

Office Unit 6, 12th Floor, Workingview Commercial Building, No.21 Yiu Wa Street, Causeway Bay, Hong Kong

Tel +852 2778 9838
WhatsApp +852 5243 0833
Fax +852 2778 9800
If you have any inquiries, please fill in this form and send us a message:
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