Frequently asked questions

Membership registration

Q. I already registered as a member at Sugi Bee Garden’s store. Do I need to register again online?
A. You need to register on this website even though you have registered at our store or sales event. Please click here to register as a member.
Even our customers who have already registered Sugi Bee Garden Global Online Shopping Site need to newly register the Sugi Bee Garden Hong Kong Online Shopping Site.
Q. Can I use my membership card?
A. You can’t use your membership card for online shopping. However, if you register on this website, our special membership prices will be applied. You can use your membership card at our stores in Hong Kong and Japan, also some overseas sales events. If you show your card, our membership prices will be applied.

Ordering

Q. Is there a minimum number of items which I need to order?
A. You can place an order even for one item.

Payment

Q. How can I pay?
A. Online credit card payment (JCB/VISA/Diners/Master/AMEX), or cash on delivery is available.
For cash on delivery (COD), please pay the courier “product price + shipping fee + HK$ 20 COD handling charge” when the parcel arrives. Handling charge is exempted for order at or over HK$ 1,200.
Please make the payment via cash or credit card (VISA/Master/JCB).
For paying via credit card, an additional 3% handling fee of total amount is charged.

Shipment

Q. What shipping method is available?
A. ① Home delivery or ② Self-pickup at convenience stores or ③ Self-pickup at Yamato TA-Q-BIN service centre
Q. How much is the shipping fee?
A. If you purchase items at least HK$ 400 and they are shipped to one address, the shipping cost is free.
If you purchase items less than HK$ 400, the shipping cost is always HK$ 60.
Q. Is it possible to specify the date and time of delivery?
A. For home delivery, it is possible to specify the date and time, but deliveries on Sundays and public holidays are unavailable. If nothing is specified, the delivery will be made according to the fastest shipping schedule.
Unfortunately there are some areas where the time and date of arrival can not be specified. Please refer to the “Area Chart” for more information.
Q. Is shipping available everywhere in Hong Kong?
A. Unfortunately no – there are some areas that we cannot ship to. Please refer to “Area Chart” for more information.

Sales Events

Q. I would like to know the information of sales events.
A. You can check Hong Kong and Macau sales events information on the top page of this website. We send the information to customers who registered as a member at our store and sales event, and who checked "I want to subscribe to a newsletter." on the website sign-up page.

Other

Q. Any gifts?
A. For every HK$600, 1 set of Stick Honey (15g × 7 sticks) or 2 bottles of Royal Jelly Drink Gold 1000 will be given as gift.
Please let us know which free gift you want by writing it at the comment box at the bottom of Shipping & Payment Method page. If it is not specified, 2 bottles of Royal Jelly Drink Gold 1000 will be given automatically.

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