Frequently asked questions

Membership registration

I already registered as a member at Sugi Bee Garden’s store. Do I need to register again online?
You need to register on this website even though you have registered at our store or sales event. Please click here to register as a member.
Even our customers who have already registered Sugi Bee Garden Global Online Shopping Site need to newly register the Sugi Bee Garden Hong Kong Online Shopping Site.
Can I use my membership card?
You can’t use your membership card for online shopping. However, if you register on this website, our special membership prices will be applied. You can use your membership card at our stores in Hong Kong and Japan, also some overseas sales events. If you show your card, our membership prices will be applied.

Ordering & Payment

Is there a minimum number of items which I need to order?
You can place an order even for one item.
How can I pay?
Online credit card payment (JCB/VISA/Diners/Master/AMEX), or cash on delivery is available.
For cash on delivery (COD), please pay the courier “product price + shipping fee + HK$ 20 COD handling charge” when the parcel arrives. Handling charge is exempted for order at or over HK$ 1,200.
Please make the payment via cash or credit card (VISA/Master/JCB).
For paying via credit card, an additional 3% handling fee of total amount is charged.

Regular deliveries

What are the advantages of regular deliveries?
It saves your hassle of ordering so it's very convenient. Just make a one-time application and we will automatically deliver your specified numbers of items on your preferred date.
It will lead to daily health maintenance by keeping this as a habit.
During an extra amount sales campaign period, we will include an additional quantity in your regular delivery.
I want to do the regular delivery, but can I receive it at an address other than my home?
You can change the address to where it should be delivered.
I want you to deliver me the regular delivery products and other products together.
Please let us know at least 1 week before we ship. We will deliver those products together.
Can I change the date or time of the delivery?
You can make changes. Please let us know at least 1 week before we ship.
I want you to change the free gift every season.
You can make changes of free gift that you want. Please make your request by email or by phone.
How do I apply for the regular delivery?
Please inquire by phone (+852 2778 9838) or email.


What shipping method is available?
① Home delivery or ② Self-pickup at convenience stores or ③ Self-pickup at Yamato TA-Q-BIN service centre
How much is the shipping fee?
If you purchase items at least HK$ 400 and they are shipped to one address, the shipping cost is free.
If you purchase items less than HK$ 400, the shipping cost is always HK$ 60.
Is it possible to specify the date and time of delivery?
For home delivery, it is possible to specify the date and time, but deliveries on Sundays and public holidays are unavailable. If nothing is specified, the delivery will be made according to the fastest shipping schedule.
Unfortunately there are some areas where the time and date of arrival can not be specified. Please refer to the “Area Chart” for more information.
Is shipping available everywhere in Hong Kong?
Unfortunately no – there are some areas that we cannot ship to. Please refer to “Area Chart” for more information.

Sales Events

I would like to know the information of sales events.
You can check Hong Kong and Macau sales events information on the top page of this website. We send the information to customers who registered as a member at our store and sales event, and who checked "I want to subscribe to a newsletter." on the website sign-up page.


Any gifts?
For every HK$600, 1 set of Stick Honey (15g × 7 sticks) or 2 bottles of Royal Jelly Drink Gold 1000 will be given as gift.
Please let us know which free gift you want by writing it at the comment box at the bottom of Shipping & Payment Method page. If it is not specified, 2 bottles of Royal Jelly Drink Gold 1000 will be given automatically.